DO I NEED TO DRY CLEAN THE DRESS?
No, dry cleaning is on us! Don’t worry about cleaning the dress, this service is included in the renting fee.
HOW DO I RETURN THE DRESS?
Please bring your dress back to our physical store located at 892 Main street , Worcester MA 01610 for inspection.
HOW DO I REMOVE CREASES IN THE DRESS?
We clean and steam all the dresses before we send them. If you receive your dress with slight creases- please DO NOT IRON. Please steam it on low heat with a clothes steamer or hang it in your bathroom while you shower, the steam will help remove creases.
AHH- SOMETHING HAPPENED TO THE DRESS!
We expect customers to take reasonable care, but we also know accidents happen. Should you have an accident with food/ drink etc., please do not attempt to clean the dress yourself! Just let us know what happened and our expert dry cleaners will do the cleaning for you.
For damage to fabrics – We do minor repairs which may lead us to hold on to your deposit or keep some of it.
WHAT HAPPENS IF I RETURN MY RENTAL ORDER LATE?
We depend on our customers returning their dresses in time to enable us to lend it to the next customer. If you return your rental late, a late fee will be charged.
NEED HELP OR LOVE TO CHAT?
Contact us on 508 831 3508 ,5087690860 or email firstname.lastname@example.org
DOES DRESS FOR A NIGHT HAVE A PHYSICAL SHOP?
Yes! Visit our store:
892c main street worcester ma 01610
CAN WE SHIP AMERICA WIDE?
Yes, we can! We ship to all major cities with our local couriers.
HOW DO I KNOW IF THE DRESS WILL FIT ME?
We know that it can be hard to find the perfect fitting dress. We stock dresses in sizes 0 up to size 24 depending on style. If you are worried about the length or fit of the dress CONTACT US or talk to us via phone or email where we can provide the measurements of the dress.
HOW FAR IN ADVANCE CAN I BOOK MY DRESS?
You can book your dress up to 6 months in advance. We recommend selecting the date to start your booking as the day before your event to avoid any last minute panics. Once your order has been confirmed a confirmation email will be sent to you.
HOW LONG CAN I BOOK MY DRESS?
Each dress has the option to be booked for 3 to 7days . If you require an extended booking, please CONTACT US for a quote.
WHAT IF MY RENTAL PERIOD ENDS ON A SUNDAY OR PUBLIC HOLIDAY?
No worries, we will be aware of this. Just bring your return to the physical store on your return date. returning it to our store- return it on Monday or the day after the public holiday.
CAN I ORDER A BACKUP DRESS?
Yes, you absolutely can!
Adding a backup dress is perfect if you aren’t sure about the size or fit that is right for you.
How does the Backup Dress work?
If you would like to add a second size or another style to your order, simply follow the steps below:
Call us for further details
WILL I BE REFUNDED FOR MY BACKUP DRESS?
The Backup Dress fee is non-refundable!
What does this mean?
If you wear one dress (either your primary dress or your backup dress is returned with tag attached):
You will not be refunded.
If you wear either the Backup dress or the full priced option, we do not refund the difference in price between the two.
If you do not wear either dress (= two dresses are returned with tags attached)
You will be refunded the Booking Fee for the primary dress only. The fee for the Backup dress will not be refunded.
The Backup dress fee is not refundable. If you wear either the Backup dress or the full priced option, unfortunately, we do not refund the difference in price between the two.
HOW LONG DOES IT TAKE FOR MY DRESS TO BE DELIVERED?
The estimated delivery time is 1-10 business days. Please read over our overview of when we recommend starting your booking date depending on what state you live in and how far you are from metro areas.
For more information on postage and delivery times, please call 508 8313508
WHAT IF I WOULD LIKE TO GET MY DRESS TODAY?
We offer same day hire for pickup from our store. If you cannot get to our store, or you are interstate, please call us and we might be able to arrange a custom courier quote.
HOW MUCH DOES IT COST TO rent A DRESS?
By renting a dress from us, you get 65-80% off the retail price. This means the rental price is less than a third of the retail price. See individual dresses for rental fees.
DO I NEED TO DRY-CLEAN MY DRESS BEFORE I RETURN IT?
No, don’t worry about dry-cleaning, we will take care of that for you!